International Shipping & Support

• We ship internationally, but we also have a growing international dealer network.
• We support all customers, but for customers outside the US, costs are higher, shipping takes longer. Its just a reality when buying products from a company in another country.

• All the taxes & duties will be clearly presented in your cart before you check out so there won't be any surprises.
• Orders are shipped DDP so in the unusual event that there is an unexpected fee, the shipper pays it.

• Please make sure your shipping address is clear, complete and free of typos.
• Address errors are a common reason for delays and lost shipments.

• We always do our best to help, but it is very risky to request changes to orders that have already been placed. 
• We often have a huge email backlog.
• Most orders ship the following business day after it is placed, but some take up to 3 business days to ship.
• Once it has shipped, we do not have have control over shipping.

• We support returns and exchanges, but please know that you will need to cover the shipping costs, and the shipping duration will add time.
• More details can be found in our Stoke Guarantee.

• When the shipping label is generated, you will receive an email with a link that allows you to track the package.

• Most international orders arrive within 1 week, but sometimes it can take up to 2 weeks.
• Transferring between warehouses and clearing customs adds unpredictable time delays to international shipping.
• Each Jab derailleur is built to order. We get orders shipped within a few business days of the order arriving, and often the next business day.

• Shipping delays are not uncommon for international shipments due to transferring between warehouses and customs.
• The info in your tracking link has as much info as we can see too, and can sometimes be delayed or even incorrect.
• Usually delayed shipments arrive in a few extra days, but you can email us too.

• If your shipment is lost, damaged, or we sent the wrong items, you can count on us to make it right.
• International shipments do take longer, so we ask for your understanding regarding the time it takes to resolve these issues and get the product to you.

• UPS: Primary
• DHL: Occasional
• FedEx: Rare

• We use UPS for most international orders because it it reliable and reasonably priced. 

• If you still cannot checkout, it could be that we do not ship to your country.
• If there are other checkout issues, you can email us.

• We cannot change the value on the customs declaration.
• If you need faster shipping please email us in advance and we will work with you on options.

• This service is for US customers only due to the high costs and time delays of international shipping.
• You may want to contact a dealer near you if you want service.
• We also provide full instructions on our Support page and offer all spare parts if you want to rebuild it yourself.

• We have a growing list of international dealers.
• Dealers can be located here.
• You can buy from them or from our website. 

We ship to about 50 countries worldwide. 
If we do not ship to your country, you will not be able to complete the checkout process on the website.