International Shipping & Support

Madrone HQ Location

Buying Outside the US

We ship internationally, but we also have a growing international dealer network.
We support all customers, but for customers outside the US, costs are higher, shipping takes longer. Its just a reality when buying products from a company in another country.

Taxes and & Duties

All the taxes & duties will be clearly presented in your cart before you check out so there won't be any surprises.
Orders are shipped DDP so in the unusual event that there is an unexpected fee, the shipper pays it.

Shipping Address

Order Changes

We always do our best to help, but is very risky to request changes to orders that have already been placed.
We often have a huge email backlog.
Most orders ship the following business day after it is placed, but some take up to 3 business days to ship.
Once it has shipped, we do not have have control over shipping.

Returns and Exchanges

We support returns and exchanges, but please know that you will need to cover the shipping costs, and the shipping duration will add time.
More details can be found in our Stoke Guarantee.

Tracking

When the shipping label is generated, you will receive an email with a link that allows you to track the package.

Typical Shipping Speed

Most international orders arrive within 1 week, but sometimes it can take up to 2 weeks.
Transferring between warehouses and clearing customs adds unpredictable time delays to international shipping.
Each Jab derailleur is built to order. We get orders shipped within a few business days of the order arriving, and often the next business day.

Delays

Shipping delays are not uncommon for international shipments due to transferring between warehouses and customs.
The info in your tracking link has as much info as we can see too, and can sometimes be delayed or even incorrect.
Usually delayed shipments arrive in a few extra days, but you can email us too.

Lost or Damaged

If your shipment is lost, damaged, or we sent the wrong items, you can count on us to make it right.
International shipments do take longer, so we ask for your understanding regarding the time it takes to resolve these issues and get the product to you.

International Carriers

International Shipping Cost

Shown in your cart before you check out.
The cost depends on the destination, and we use flat rates that range from $32 to $48 USD, regardless of the order size.
We ship using reliable, reasonably priced services.

Checkout Issues

If the order is less than $40 USD, we do not ship it internationally because its not a good deal for customers.
If you are trying to get Super Shims, you can source them from your preferred hardware source using the specs on the product page.
If you still cannot checkout, it could be that we do not ship to your country.
If there are other checkout issues, you can email us.

Special Requests

We cannot change the value on the customs declaration.
If you need faster shipping please email us in advance and we will work with you on options.

Mail-In Rebuilds

This service is for US customers only due to the high costs and time delays of international shipping.
You may want to contact a dealer near you if you want service.
We also provide full instructions on our Support page and offer all spare parts if you want to rebuild it yourself.

International Dealers

Countries We Ship To

We ship to these countries outside the US:

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