International & US Shipping
Madrone Cycles is located in the United States in the State of Oregon. We are continuously expanding which countries we ship to. For international orders, we use Shopify Managed Markets, which helps customers and us with international shipments. It shows the taxes and duties up front, and offers various protection features for both parties.
Shipping Address
Please make sure you enter a complete and correct shipping address. Without this, carriers do not know how to deliver your shipment to you. Remember to check for spelling issues, auto-populate fields, north/south/east/west street issues, missing apartment numbers, and missing postal codes. Our system will generate shipping labels for the exact shipping address you enter during the checkout process.
Taxes and Duties
The customs values match the prices from the website, and depending on each country, there will be taxes and duties. We do not adjust the value to reduce taxes and duties. For most countries, our Shopify site will present these during the checkout process so there are no surprises. However, for others, it is not supported, meaning that taxes and duties could come up during the import process.
Carriers
We ship internationally using UPS and sometimes FedEx or DHL. We will not ship through the postal service (other than to Canada) because it is not always reliable.
For US shipments, we use USPS and UPS depending on the faster and more reliable option for each order.
Shipping Costs
To know the exact shipping cost, you will need to put items in your cart and see it there. They are displayed before you make a purchase. Madrone is small and we do our best to make sure the rates are reasonable, but we do not do enough business to have rates that compete with larger companies. We charge flat rates for shipping each order. The cost is based on shipping costs for 1 link kit. So if you order more than 1 product, you are getting a better deal on shipping. Shipping costs are shown during the check out process.
Small Value Orders
You will not be able to check out for international orders of less than $40 USD of products, due to the relatively high cost of international shipping. For example, it does not make any cost sense to buy only Super Shims from the Madrone website. For this reason, we post the specs of the Super Shims on the product page so you can source the parts individually from other sources. Of course, you can easily add Super Shims to a higher value product such as Missing Links.
Shipping Speed
Most US shipments arrive in less than 1 week. Most international shipments arrive in about 1 week, but can take up to 2 weeks. Customs clearance can result in unpredictable delays.
Shipment Lost or Damaged
This topic is covered on our Warranty, Returns, and Customer Relationships page.
Checkout Issues
If you are checking out and you've put your address in and our Shopify site does not allow you to check out, that means we are not shipping to your country yet.
Special Requests
If you have a special shipping request such as faster shipping or shipping to a country that we do not support yet, please contact us. We cannot accommodate all special requests, but often we can.
Countries
We ship to these countries:
- United States
- Canada
- United Kingdom
- Ireland
- Germany
- Poland
- Belgium
- Netherlands
- Switzerland
- Austria
- France
- Spain
- Portugal
- Italy
- Norway
- Sweden
- Finland
- Denmark
- Australia
- New Zealand
- Mexico
- Singapore
- Peru
- Brazil
- Argentina
- South Africa
- Columbia
- Chile
- Slovenia
- Hong Kong
- Israel
- Japan
- Andorra
- Hungary
- Slovakia
- Romania
- Malaysia
- Thailand