Mail-In Rebuild Service

We are pleased to offer this professional factory rebuild service for the Madrone Jab derailleur as part of our circular business model! Available for US customers only.

Why use this service?

• Save yourself time and headaches.
  
• Have confidence that your derailleur is at peak performance.
• Receive updates.
  
• We back each rebuilt derailleur with our Stoke Guarantee just like new ones.

What to Expect

To get started, purchase this deposit, print out the shipping label, and send it in. When we receive it, we will communicate with you by email.

We will inspect and ensure that all issues are addressed, and that you have access to any updates or configuration changes you may want.

Since we are riders too, we always put the customer first and do our best to make sure you get the best value and performance. Our aim it so make this process clear, easy, quick and fun, with an awesomely refreshed Jab at the end!

Pricing

• Deposit: $19 (covers shipping both ways).
  
• Labor: Because you own a Jab, its free!
• Parts: We inspect and replace any parts that impair the shifting or performance. You can see replacement part costs here.
  
• Upgrades / Changes: We communicate by email before rebuilding so we know exactly what you want us to do.
• Trade-In: In some cases (like extreme crash damage), we might recommend a new or refurbished replacement derailleur. We will offer a trade-in value for your old one, which depends on the value of the trade-in parts.
  

How long does it take?

• Shipping to Madrone: 3-7 days depending on your location.
• Rebuild, communication, invoicing/payment : 2-3 days.
• Return shipping: 3-7 days depending on your location.

These are typical estimates (excluding weekends). If you have a tight timeline, please email us in advance to confirm that we can support your needs before shipping your derailleur in. We can usually handle special situations.