Mail-In Service
Shipping Deposit
Covers both directions. You will receive the first shipping label by email after checkout.
We are pleased to offer mail in derailleur service as part of our Stoke Guarantee!
Why use this service?
- Save yourself time and headaches.
- Have confidence that your derailleur is at peak performance.
- Receive updates.
- We back each rebuilt derailleur just like new ones.
What can I expect?
Each mail-in ends up in one out of 2 workflows:
- Rebuild service for the derailleur you send in. This occurs when the Jab is not damaged beyond repair.
- Trade-in for a factory refurbished unit. This usually occurs when your old Jab is too bent to shift properly.
For both workflows, we make sure to communicate clearly, let you make the decisions, set fair pricing, and stick to our Stoke Guarantee.
Since we are riders too, we always put the customer first and do our best to make sure you get the best value and performance. Our aim it so make this process clear, easy, quick and fun, with an awesomely refreshed Jab at the end!
What is the pricing?
-
Deposit: $19 (covers shipping both ways).
- Labor: Because you own a Jab, its free!
- Parts: We inspect and replace any parts that impair the shifting or performance. You can see replacement part costs here.
- Upgrades / Changes: We communicate by email before rebuilding so we know exactly what you want us to do.
- Trade-in: We will offer a trade-in value for your old one, which depends on the value of the trade-in parts. We also offer factory refurbished and blem units as replacements.
How long does it take?
- Shipping to Madrone: 3-7 days depending on your location.
- Rebuild, communication, invoicing/payment : 2-3 days.
- Return shipping: 3-7 days depending on your location.
These are typical estimates (excluding weekends). If you have a tight timeline, please email us in advance to confirm that we can support your needs before shipping your derailleur in. We can usually handle special situations.
How do I get started?
To get started, purchase this deposit, print out the shipping label, and send it in.
When we receive it, we will communicate with you by email.
Is the mail-in rebuild service available outside the US?
Unfortunately no, because the added shipping costs and time are not worth it for customers. However, we do have a growing list of international dealers.
Backed by our Stoke Guarantee
We support everything from returns to crash replacement to mail-in rebuilds. Lean more here
Installation Guides
Detailed, easy to follow instructions for each product. Find them here.
