Warranty
Madrone is here to ensure you have the best possible experience with our products and tools. We are always interested in hearing your feedback because it helps us improve the experience for all customers.
Warranty
Our goal is to make sure the performance of your derailleur has you stoked. Our components have a 1 year warranty against manufacturing defects, damaged parts from manufacturing or shipping, missing parts, premature wear out, and things of this nature.
3D Printed Tools
Our 3D printed tools are intended for infrequent use at home. If used properly, they will hold up through many rebuilds (more than a single person would need). But, we understand that tools can sometimes be subjected to unusual use and extreme force, and that 3D printing material might not hold up in these cases.
If you have an issue with a 3D printed tool (cracks, breaks, bends, deforms) while you are using it, please contact us and we will ship you a new one free of charge, no questions asked.
Crash Replacement
We do not have a crash replacement policy.
Returns
We offer returns. There are 3 steps:
- Make sure the product is new, un-damaged, and have all parts present. We can do a partial refund if some parts are damaged or missing.
- Contact us at support@madronecycles.com. We will send you a RMA number.
- Ship the product product back to us. Once we receive it, we will issue a refund.
Contact
For all inquiries, please email support@madronecycles.com (or use this form) and we will respond asap.