Stoke Guarantee

As riders, we want to be able to trust our bikes, components, and the companies that make them. Madrone's Stoke Guarantee means:

1. We strive to leave you stoked no matter what the situation is.

2. We support each derailleur for life no matter who the owner is or where you got it.

3. We aim to build a 2-way relationships with each owner based on fairness, trust, and accountability.

4. We communicate clearly and provide as much help as possible.

5. Support can take different forms. We have a lot of flexibility for how we handle each situation.

The term "warranty" doesn't really fit. Here is a summary of the ways we handle different situations.

*For customers outside the US, things are more complicated because international shipping adds cost and risk. We can still provide support but costs will be higher and shipping will take longer. Madrone also has a growing list of dealers worldwide.